I have been listening to a fascinating conversation that I think is relevant to writing centers.  The speaker Janice Stein is talking about the significant difference between accountability and responsibility.

Check it out at: BI_Lecture1_20030302_855360_JStein_0x0_40k.mp3

Here is the snippet from the website "The Director of the Munk Centre for International Studies, Janice Stein, delivers her 2002 lecture on the ethics of responsibility and accountability in North American society."